Privacy Policy
Welcome to the Rosmalen Sky Travel Agency website (the “Website”). At Rosmalen Sky Travel Agency (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our Website and our services, including flight ticket booking, hotel reservations, and visa application assistance.
By accessing our Website and using our services, you consent to the practices described in this Privacy Policy. Please read this policy carefully.
1. Information We Collect
We collect various types of information to provide and improve our services. This includes:
1.1 Personal Information: This is information that can be used to identify you directly or indirectly and includes:
- Contact Information: Your name, email address, phone number, postal address.
- Traveler Information: Names of travelers, dates of birth, passport details (including number, expiry date, and issuing country), nationality, gender.
- Account Information: Username and password (if you create an account on our Website).
- Communication Preferences: Your preferences for receiving communications from us.
1.2 Non-Personal Information: This is information that does not directly identify you and may include:
- Usage Data: Information about how you use our Website, such as the pages you visit, the links you click, and the searches you conduct.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings.
2. How We Collect Your Information
We collect your information in the following ways:
- Directly from You: When you create an account, make a booking, submit a visa application form, subscribe to our newsletters, contact us through our Website or other channels, or participate in surveys or promotions.
- From Third Parties: We may receive information from our business partners, such as airlines, hotels, payment processors, and visa processing agencies, to facilitate your bookings and applications.
3. How We Use Your Information
We use your information for various purposes, including:
- Providing and Managing Services: To process your flight bookings, hotel reservations, and visa applications, including communicating with you about your travel arrangements.
- Account Management: To create and manage your account on our Website.
- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may have.
- Personalization: To personalize your experience on our Website and provide you with relevant offers and recommendations.
- Communication: To send you booking confirmations, travel updates, promotional emails (where permitted by law), and other important information. You can manage your communication preferences at any time.
- Improving Our Website and Services: To analyze website usage, conduct research and development, and improve the functionality and content of our Website and services.
- Security and Fraud Prevention: To protect our Website and users from fraud, unauthorized access, and other illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. How We Share Your Information
We may share your information with the following categories of recipients:
- Service Providers: We share information with third-party service providers who assist us in providing our services, such as airlines, hotels, payment processors, visa processing agencies. These providers are contractually obligated to protect your information.
- Business Partners: We may share information with our trusted business partners to offer you integrated services or promotions.
- Legal Authorities: We may disclose your information to government authorities, law enforcement agencies, or other legal bodies when required by law or to protect our rights and the safety of others.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure servers, and regular security assessments. However, please note that no method of data transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing you with our services, complying with legal obligations, resolving disputes, and enforcing our agreements. The retention period may vary depending on the type of information and the specific purposes.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request access to the personal information we hold about you.
- Correction: The right to request that we correct any inaccurate or incomplete personal information.
- Erasure: The right to request the deletion of your personal information under certain circumstances.
- Restriction of Processing: The right to request that we restrict the processing of your personal information under certain circumstances.
- Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: The right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.
8. Cookies and Similar Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage information. You can manage your cookie preferences through your browser settings. For more information about our use of cookies, please refer to our Cookie Policy (if applicable, or we can include relevant details here).
9. Links to Other Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child without parental consent, please contact us immediately, and we will take steps to remove the information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Rosmalen Sky Travel Agency: Ronaky/ Central Park, Irbil, Iraq
Email: [email protected]
Phone: +964 750 136 3399
By using our Website and services, you acknowledge that you have read and understood this Privacy Policy.